Our goal at the Ticketmaster SuperStore is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on store.ticketmaster.com. If you have any questions about the information below, please contact us
All prices for merchandise are stated and charged in U.S. Dollars.
store.ticketmaster.com accepts several methods of payment to accommodate your needs. Ticketmaster.com accepts American Express, Visa, MasterCard, Discover and PayPal.
Pricing and Availability
Ticketmaster sells merchandise on behalf of artists and other third parties, which means Ticketmaster does not always set the merchandise prices. Merchandise is subject to inventory availability.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Ticketmaster SuperStore customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Ticketmaster will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Order Processing Fees
Merchandise purchased on store.ticketmaster.com are sometimes subject to a per item handling fee. In many cases, delivery prices will also be owed.
Refunds and Exchanges
The Ticketmaster SuperStore will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of the United States). The Ticketmaster SuperStore will not accept for return or exchange any packaged non-wearables, including CDs, cassettes, DVDs or videos once opened. There are no refunds, returns or exchanges for digital downloads or hotel/festival packages. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source. If the original payment source is unavailable, we reserve the right to issue an electronic gift certificate or issue a refund check to be mailed to the billing address provided on the order.
Postage for returns/exchanges is paid by you. If you are returning damaged or defective merchandise, we will pay the cost of return shipping only if you use the postage pre-paid return label located in the link below. For damaged international returns, include shipping receipt and up to $7.00 USD will be reimbursed. For all other returns/exchanges, if you use the postage pre-paid return label located in the link below we will deduct the cost of return shipping from the amount of your refund. The cost deducted will be $4.95 for the first item and $1.50 for each additional item. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.
For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. All other items can be sent by a method of your choice.
We cannot issue refunds for items not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery. Please be aware that the postage pre-paid label on the return/exchange form is not a traceable shipping method.
If there is a problem with your order, please call customer service at 1(877) 687-4277 or 1(434) 244-7300 from outside the U.S., or email us at email@example.com
If you are not using the postage pre-paid return label, please send returns/exchanges to:
5400 Three Notched Road
Crozet, VA 22932-3105
Our return form can be found here: http://musictoday.custhelp.com/ci/fattach/get/7361/1203520845/session/L2F2LzEvc2lkL3dsUCptOXFr
Our exchange form can be found here:
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a merchandise order that can delay processing and delivery. In these cases, the Ticketmaster SuperStore customer service will attempt to contact you, using the information provided at the time of purchase. If Ticketmaster SuperStore is unable to reach you after its initial attempt, Ticketmaster SuperStore may cancel your order without further notice.
Please carefully review the list of delivery methods offered during the purchase process. For security purposes, we can only ship merchandise to the billing address on file with the credit card company that is used for your purchase.
Shipping charges are based on the content and destination of your order. To calculate your shipping charge, please add all desired items to your online shopping cart and proceed to checkout. You are not required to enter any credit card information until the shipping method is selected. Please note that weight, dimension, and size may affect the total shipping cost on some items. The delivery time for each shipping method is estimated. We do not accept COD.
US Domestic orders ship via FedEx SmartPost and can take 7-12 business days for delivery. U.S. expedited orders ship via FedEx. All orders with PO/APO/FPO addresses can only be shipped via U.S. Postal Service and can take 10-14 business days for delivery.
International orders ship via one of the following shipping methods:
- International Standard (8-24 business days)
- International Expedited (6-14 business days)
- International Rapid (4-5 business days)
A tracking number is available only for International Rapid deliveries. International Standard orders are tendered to the local post office for final delivery. For all international shipping, please contact customs or the local postal service as your order may be delayed for inspection or duties/taxes.
Due to international shipping laws, we are not able to ship food products, lighters or other flammable items to international destinations.
We apply sales tax on all domestic orders. Tax is calculated based on the applicable sales and use tax laws in each state. Most states require that tax be applied against the total selling price, which includes shipping & handling charges. Sales tax is not applied to digital downloads and gift cards.
For international orders, you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed. The shipping charges applied to your order do not include custom fees. We are unable to estimate customs fees, taxes and duties. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. The delivery of your international order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. If you refuse to pay the customs fees when your order arrives, the shipment will be returned.
Due to international shipping laws, we are unable to declare merchandise as a “gift” on customs forms.